how to complain to income tax office?

How to File a Complaint with the Income Tax Office

If you need to file a complaint with the Income Tax Department, our step-by-step guide on How to File a Complaint with the Income Tax Office will help you navigate various online and offline methods to lodge your grievance effectively.

1. Online Complaint Filing

Method 1: Using the Income Tax E-filing Portal

1. Visit the Official Website

   • Go to the Income Tax e-Filing portal.

2. Log in to Your Account

   • Use your PAN, Aadhaar, or User ID along with your password.

3. Navigate to the Grievance Section

   • Click on ‘Submit Grievance’ under the ‘Helpdesk’ or ‘Grievance’ section.

4. Fill in the Complaint Details

   • Select the relevant category (e.g., refund issues, incorrect tax demands, PAN issues, TDS complaints, tax fraud, etc.).
   • Describe your issue in detail and upload any supporting documents if needed.

5. Submit & Track the Complaint

   • Once submitted, you will receive a Grievance Reference Number to track your complaint status.

Method 2: Using CPGRAMS (Centralized Public Grievance Redressal System)

1. Visit the CPGRAMS Portal: https://pgportal.gov.in/
2. Register/Login to the portal.
3. Click on ‘Lodge Public Grievance’ and choose Income Tax Department.
4. Provide complaint details and submit it.
5. Track the complaint using the reference number provided.

2. Offline Complaint Filing

Method 1: Filing a Complaint at the Local Income Tax Office

1. Visit your nearest Income Tax Office (Find the office via this link).
2. Write a formal complaint letter addressed to the Assessing Officer (AO) or Commissioner of Income Tax (CIT).
3. Include the following details:
   • Your Name, PAN, and Contact Information.
   • The nature of the issue (refund delay, TDS error, tax fraud, etc.).
   • Any supporting documents.
4. Submit the letter and request an acknowledgment receipt.

Method 2: Complaint via Email or Helpline

📧 Email: You can send a detailed email to income tax department’s grievance cell at helpline email.

📞 Helpline Numbers:

• Income Tax Helpline: 1800-180-1961
• TDS Helpline: 1800-103-0344

3. Reporting Tax Evasion or Fraud

If you suspect tax evasion, black money, or fraud, report it through:

• E-filing Portal → ‘File Complaint’ Section
• Income Tax Investigation Wing (Visit www.incometaxindia.gov.in)
• Email: invreport@incometax.gov.in

4. Tracking Your Complaint Status

Once filed, you can track your grievance status:

• E-filing Portal → ‘Grievance Status’
• CPGRAMS Portal → ‘Track Grievance’ using your reference number

Final Thoughts

If your complaint is not resolved within a reasonable time, you can escalate it to:
✔ Chief Commissioner of Income Tax (CCIT)
✔ Income Tax Ombudsman

For professional assistance, consider reaching out to a CA firm in Delhi like Saptax Hub LLP for expert tax guidance and compliance support.